Jesse Zhang is the CEO of Decagon, the $1.5B startup creating AI agents to transform customer service. Jesse talks to us about the future of AI agents, the limits of automation, and the AI startup landscape.
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0:00 Meet Jesse
4:19 Are We in a Bubble?
10:50 AI Implementation Challenges and Use Cases
16:07 Selling AI to Enterprise
27:02 Model Capabilities and Business Logic
37:11 Business Model and Pricing Strategy
48:09 Competition and Company Culture
56:56 Building and Scaling the Company
