Negotiations trigger so many emotional responses that we're not really aware of. A cutthroat negotiator will use it to catch you off balance, he says. "I know the F word is going to get dropped at some point in time by the other side" He adds: "It constricts people's thinking and contributes to bad decision making"
Chriss Voss is a former FBI hostage negotiator and co-author of the book, Never Split the Difference. Life is a series of negotiations you should be prepared for: buying a car, negotiating a salary, buying a home, renegotiating rent, deliberating with your partner. Chris reveals his tip and tricks to negotiate like a pro.
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