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31: The Power of a Positive No by William Ury

Bookworm

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The Power of Acceptance

There are different levels at which people will accept your no. And you have to be willing at any point in time to resort to your plan B, assuming that you've taken the time to determine what that plan B is. It's freeing to know what you're going to default to if they don't accept yourNo. Avoidance leads to denial, leads to anxiety, leads to anger, leads to bargaining, leads to sadness, leads to acceptance.

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