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Cost of Care and Energy Credit

Money Box

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Energy Companies Holding Billions in Customer Credit

The chapter sheds light on how energy companies are holding large amounts of credit from customers, averaging at £252 per household, leading to challenges in retrieving overpaid money and concerns about potential bill adjustments. The discussion emphasizes the importance of customers claiming back their credit, as it is their money, to avoid unnecessary financial burdens and ensure fair billing practices.

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