Intercom’s Product Principles: building solutions that fit the bill
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
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5 Reasons Why Product Teams Miss the Mark
The larger your product company and customer base grows, the more challenging it can become to accurately diagnose ambiguous problems. People often describe problems they have in the form of solutions they want. Many product teams stop there and build the solution, which usually misses the mark because the actual problem is buried a few layers deeper. Good product teams keep going, keep asking why. This can be emotionally challenging and time consuming.
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