I Don't Know What I'm Doing

"I was in the elevator with this guy. I felt, of course, my God, I pushed the wrong button," she said. "Those interactions with that individual, I think, really shook me up in terms of my confidence, my faith." If you're tired and feel bad about something, if you had a difficult interaction with the patient's family, all those things, you still have to keep going - Dr. Gershwin. She says shaming has been one way of doing that.