The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom cover image

The myths of product market fit with Intercom's Greg Davis

The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

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Introduction

Greg Davis is the group product marketing manager at Intercom. He characterised his role as making sure Intercom and our products grow and don't die. Greg outlines three things that teams at growing companies need to be aware of. Product market fit is not a moat that will protect you from a changing market. And no one is going to switch to your product if you're simply a copy of what already exists out there.

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