🎙 Knowledge Fika 2.0 is here! 🎙We’re kicking off a brand-new season with a fresh focus: Microsoft 365, Content AI, and Copilot readiness.
In this episode, I sit down with the amazing Heather Cook to explore how communities drive adoption, foster belonging, and even boost retention. But Heather also shares her inspiring career journey - proof that success in tech doesn’t require a coding background! We also dive into why content governance and metadata matter more than ever for Copilot, and how Microsoft could up its game for a smoother user experience.
Plus, we sprinkle in some fika vibes (and Heather’s favourite festive treat 🍵) because social connections aren’t just nice—they’re essential for thriving workplaces.
✨ Key Takeaways:
- Communities = the secret sauce for change management
- Metadata is the backbone of Copilot readiness
- Personal connections create lasting professional impact
- Fika culture reminds us: Relationships matter!
Ready to join the conversation? Hit play and let’s fika about knowledge!Links to a few resources referenced in this episode:
About Heather Cook:Heather is all about bringing people together and making tech feel human. She’s the Principal Customer Experience Manager in Microsoft’s M365 Customer Advocacy Group, and if you’ve ever been part of a vibrant Microsoft community, chances are Heather had a hand in it.
Before that, she was a Microsoft MVP and now runs her own consultancy, Creative Maven, where she helps brands tell their stories and create unforgettable events. Fun fact? She’s also a published playwright and theatre pro - so when Heather talks about creativity and connection, she really means it.
Get ready for an episode packed with energy, insights, a great deal of humour - and a little bit of sass!
