The BarberShop with Shantanu cover image

From A Small Town in U.P. To Building Treebo Hotels, Working at McKinsey and Leaving Myntra...

The BarberShop with Shantanu

CHAPTER

Hospitality Is an Efficiency Service Business

Mukul: "Hospitality is an efficiency service business. It's not, you know, intriguingly like cattle" He says Taj has to be his favorite hotel of all time. Mukul on customer obsession: "Who's more customer obsessed than the hospitality industry?"

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