Chris Kempczinski CEO of McDonald's
In Good Company with Nicolai Tangen
00:00
Innovation in Fast-Food Operations
This chapter explores the operational strategies of a major fast-food chain, highlighting the significance of quality, service, and convenience. It delves into the innovative use of data analytics and artificial intelligence to streamline operations and enhance customer experiences, especially during peak times. The discussion also examines how a newly opened restaurant balances automation with human interaction, emphasizing the evolving landscape of the fast-food industry in a post-COVID world.
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