How to Make KM Stick With Your Organization

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Jan: Evan, what's that one piece of advice that you want to give other KM professionals and organizations that are really looking to make KM stick with in their organizations? Evan: I think the main thing to focus on is, and we touched about on this earlier, but it really is all about culture. If you find yourself at a place where you could have the greatest projects, the greatest tech, the greatest everything there, your organization might not be ready for it. No KM can be successful unless the organization supports it with time, with energy, with resources, with people, and just with the willingness to try it.

Enterprise Knowledge CEO Zach Wahl speaks with Evan Shenkman, Chief Knowledge and Innovation Officer at law firm, Fisher Phillips. Fisher Phillips implements KM activities that involve improving processes behind the scenes, collaborating with clients, trying innovative solutions, and incorporating data analytics; as CKIO, Evan focuses on making attorneys more efficient through enhanced collaboration and innovation with their clients. Evan has over 10 years of experience in Knowledge Management, and has been at Fisher Philips for 3 of them.

In this conversation, Evan discusses Knowledge Management and the outcomes it strives for, including smarter, faster, better, more consistent, and higher quality results.

Editor's Note: After recording this podcast, it was announced that Evan and his firm had been working with legal AI company Casetext to help develop the first Reliable AI Legal Assistant, “CoCounsel,” and Fisher Phillips was the first major law firm to deploy that GPT-4-powered technology. The KM and Legal Innovation needle keeps charging forward at Fisher Phillips.

Note: The views expressed by guests are their own, and do not necessarily reflect the views of their organization.

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