The Importance of Culture in Business

"I am not the smartest guy in the room. I'm actually the guy who is way too empathetic," he says. "If Dan's not willing to make a decision, for example, it was last week one of our team leads, project managers, she said we should not keep that customer." 'We've made our share of mistakes,' CEO tells his employees and customers. "'Culture' consists of shared beliefs, values established by leaders, and then communicated and reinforced through various methods,. It ultimately shaping employee perceptions, behaviors, and understanding.' He adds: 'In the last 12 months, probably even 18 months, I've learned a lot about myself'