preparation really matters for both planned and spontaneous situations. And actually speaking the words to somebody, speaking them out loud or just thinking it through really important. A study that was done by a friend of mine looked at 27 high-performing CEOs. They watched what they did in 15-minute increments and they acquired 60,000 hours of data. One change would save me 70 minutes a day over an hour a day. I'll give you a really simple example. Take your 30-minute meetings, turn them into 20-minute meetings. Take your hour-long meetings, turning them into 40-minute meetings."

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