The Irrational Mind | With Kristen Berman cover image

What a former Booking.com product leader says about testing | Kristina Gibson (Director of Product, Booking.com)

The Irrational Mind | With Kristen Berman

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Innovative Experimentation at Booking.com

This chapter explores Booking.com's commitment to small changes that drive significant impacts in their product offerings, particularly through experimentation. It underscores the importance of understanding customer desires and tailoring user experiences, especially within the hostel booking market. Additionally, the discussion highlights psychological tactics and messaging strategies that influence customer decision-making and encourage quicker bookings.

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