Do You Have a Customer Service Program?

You can start simplifying your operations so that normal, moderately trained employees can thrive. You make a employee get really good at one or two things and take everything else off their plate. Don't ever ask an employee to be good at 20 things, because then your training is going to be brutally hard. Never compete on price again. It simplify the job so that good normal people can come in with a few hours of training and deliver a consistent service.