How to Write a Good Customer Support Documentation

As App Your, our entire company does all team support. We have 700 developers to help customers with their apps. And we do it in a way that helps them understand the problems they hit. So you never going to remember every possible thing that could go wrong? As your product's really massive, even your own teams may not be as good at documenting and understanding those edge cases. But if you can get one or two of these things right, then people are more likely to trust you. You're probably better off than someone who doesn't know how to write documentation.