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S2 E2 | Shopping vs Restocking

The Circuit Breaker

CHAPTER

Are You Restocking?

Bob Greene: The hard part is language and that there's not clear language around it. And a consumer will say they're shopping, but they're really restocking. He says the takeaway or the homework or the assignment we give at the end is I just want you to next time you go to the grocery store, take a couple minutes. Walk up and down an aisle, look, watch people observe what they're doing. That's how many times your customers are doing it as well.

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