Moodi Mahmoudi 'The rise of the service economy and rethinking how we approach service discovery"
The Human Centered Design Podcast (Premium)
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Do You Think Technology Is Not to Replace Humans?
Jerry: Technology is not to replace humans. It's essentialy to help and support human in their work of trying to uncover, for example, unmet customer needs. Jerry: What mechanics do we have to analyze that data? I mean, people use highlighters, right? And from a privileged white man perspective, i'd have a real problem at that if i was inheriting these insights that were being derived from a technology. But for everything else, you've got next.
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