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Recognizing Value: Blueboard’s COO Explains Why Companies Send Employees Skydiving

The Breakout Growth Podcast

CHAPTER

The Importance of Customer Retention in SaaS

Ethan: Our biggest thing that leads to net revenue retention is in terms of like kind of the tactics within our programs. Is there a feedback loop for employees to share their experiences to the rest of the company, right? Because that brings, you know, if we start with an engineering group and then all of them are talking about it, they're posting experiences on Slack,. It's going out and company newsletters, the SaaS team sees it, then the legal team sees it and they're like, huh, like we should be doing that too. And so yeah, that sharing component is huge for us in terms of Like organic net revenue retention and expansion.

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