Enhancing Community Engagement through Metrics

This chapter discusses the insights and experiences gained from working with GrimoireLab on a project related to Thunderbird. It focuses on the development of dashboards to track community contributions, the importance of data-informed decision-making, and strategies to foster community engagement. The speakers reflect on their journey of utilizing metrics to improve workflows, promote transparency, and encourage community involvement.

Transcript

chevron_right

Play full episode

chevron_right

Transcript

Episode notes

Thank you to the folks at Sustain for providing the hosting account for CHAOSSCast!

CHAOSScast – Episode 105

In this episode of CHAOSScast, host Alice Sowerby introduces guests Heather Ellsworth, Wayne Mery, and Luis Cañas-Díaz. Today, the conversation focuses on the collaboration between Thunderbird and Bitergia, detailing their journey in using Grimoire Lab to gather community metrics. Key points include the importance of metrics in understanding community dynamics, the various tools monitored for data collection, and the impact of these metrics on community management. The panelists also share advice for other open source projects considering adopting Grimoire Lab and reflect on future plans. Press download now to hear more!

[00:00:31] Alice, Heather, Wayne and Luis introduce themselves and share their backgrounds.

[00:04:08] Wayne explains Thunderbird’s history and evolution from Netscape Navigator and Heather adds her personal experience with Thunderbird as a user and developer.

[00:06:21] Luis elaborates on Bitergia’s role in providing data and metrics for the Thunderbird community.

[00:07:51] Heather discusses the project between Thunderbird and Bitergia, focusing on community health and data analysis and Wayne emphasizes the need for metrics to understand community dynamics better.

[00:10:10] The origin of the collaboration idea is traced back to discussions about community metrics and Heather and Wayne reflect on their discovery and learning process with GrimoireLab and CHAOSS.

[00:12:09] Luis compares the Thunderbird project with other similar projects and discusses the challenges due to diverse tools.

[00:13:47] Heather talks about developing dashboards to monitor various types of contributions within the Thunderbird community.

[00:16:06] Wayne describes refining the data to better suit Thunderbird’s needs.

[00:17:16] Heather mentions how metrics have influenced Thunderbird’s community engagement strategies.

[00:18:13] The accessibility and public sharing of dashboards is discussed.

[00:21:13] The conversation turns to future plans with GrimoireLab, metrics, and Thunderbird are outlined, focusing on understanding community dynamics better.

[00:23:05] Heather speaks about some of the dashboards in more detail.

[00:25:50] Luis talks about new developments on GrimoireLab, including the extension and updating of tools by their team to enhance support for forums, translation, communication, and tracking issues.

[00:27:46] Our guests share advice about adopting GrimoireLab for other open source projects and GrimoireLab’s benefits.

Value Adds (Picks) of the week: