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Can AI Agents Finally Fix Customer Support?

AI + a16z

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AI Agents in Enterprise: Insights and Challenges

This chapter explores the enthusiastic reception of AI agents in the enterprise sector, discussing the value and challenges of their integration into customer support. It highlights the complexities of pricing models for AI solutions, shifting from traditional approaches, and the significance of effective automation in driving revenue. The conversation also addresses the competitive landscape and the necessity for new entrants to excel against established players amidst rapid advancements.

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