As AI reshapes industries at an unprecedented pace, Louis-David Benyayer, associate professor at ESCP Business School and a leading researcher and strategist at the intersection of AI, digital transformation, and knowledge work, joins us on this podcast to discuss what it means for the consulting, education, and knowledge work industries.
In this episode, Louis helps us explore how Generative AI has the potential to go much beyond automating tasks and fundamentally shifting business models in two very key industries: Consulting and Professional Education.
He emphasizes that "AI will likely not replace human expertise but amplify the best experts. " He also states that hybridizing humans and technology allows for deeper insights and more significant impact.
During the episode, Louis-David shares tangible examples from his experience of how these industries are evolving: consulting firms moving away from traditional billable hours toward subscription-based and modular services and universities looking to redefine their role in a world where knowledge is highly accessible, among others.
He also highlights how AI amplifies expert consultants while commoditizing baseline knowledge and explores why the most skilled professionals benefit from AIโs evolution.So, if youโre a consultant, educator, or customer looking to interpret and navigate the complex landscape shifts due to AI, this episode is a must-listen.
Key Highlights
๐ AI is transforming consulting and education, not just by automating tasks but by reshaping business models.
๐ Expertise is more valuable than ever, as AI commoditizes basic knowledge. The best consultants and educators will leverage AI as a tool to enhance their impact.
๐ Having a framework isnโt enough - expertise matters. The Blue Ocean Strategy, for example, has been around for decades, but applying it effectively in real business scenarios requires deep expertise. Similarly, AI can generate insights, but knowing how to act on them is what creates value.
๐ Human decision-making remains critical in strategy, as AI can optimize known processes but cannot redefine markets, make trade-offs, or drive transformative change.
๐ Universities must rethink their core value, as knowledge becomes freely available. The future of education lies in curated learning, human interaction, and critical thinking.
๐ Soft skills will be the true differentiator in a world where AI can handle hard skills. Emotional intelligence, facilitation, relationship-building, and navigating human dynamics will become even more essential in consulting and education.
๐ The future of knowledge work is hybrid, blending AI-powered efficiency with human creativity, expertise, and leadership. The challenge is not whether to use AI, but when and how to integrate it effectively.
Topics /chapters
(00:00) GenAI and The End of Consulting as We Know it - intro
(00:57) Louis-David Benyayer Introduction
(06:20) Is it the end of consulting?
(11:36) How do you Operationalize the future of Consulting with GenAI
(16:57) Human Expertise in AI
(21:33) Is GenAI meant for lazy companies?
(38:42) Should Universities re-think itโs fundamental purpose?
(44:41) Hybridization between Humans and Tools
Remember that you can always find transcripts and key highlights of the episode on our website: https://www.boundaryless.io/podcast/Benyayer-Louis-David/
Episode recorded on Feb 06, 2025
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