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13min chapter
Who's MLOps for Anyway? // Jonathan Rioux // #261
MLOps.community
Navigating Customer Data in Automated Support
This chapter explores the complexities of using customer data in automated support systems, particularly within the insurance sector. It addresses the risks of misinformation in large language models and emphasizes the need for careful design incorporating human-centered principles. The conversation highlights the evolution of chatbot technology, the challenges of adoption, and the importance of a holistic approach to developing reliable machine learning solutions.
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Discover
highlights
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