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3min chapter
AI: Is It Hype Or Helpful?
The CX Leader Podcast | A resource for customer experience leaders
Navigating AI in Customer Experience: Focus on Objectives
This chapter emphasizes the necessity of aligning AI implementation in customer experience with clear business objectives instead of chasing trends. It discusses the pitfalls of hastily deploying AI solutions, using real-world examples to highlight the importance of strategic planning in achieving positive outcomes.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode