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How Salesforce are using LLMs with Greg Bennett

VUX World

CHAPTER

The Importance of Large Language Models in Conversation Design

I saw on LinkedIn, you made a post a few months ago now, but it absolutely can't have attention because I've been really wanting to get you on to conversation squared. To me, I think generative conversationally, I really speaks to leveraging a large language model to produce the language itself. And for conversation designers, what I think that means is sort of shifting away from maybe the minutiae of writing every single letter for every single word that the bot's going to say.

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