EP 172 | Greg Daines (Total Customer Strategy) - Customer Satisfaction has no correlation with Customer Retention
CHURN FM
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How to Build a Customer Strategy
Snorrie: I want to make surei ask you two questions, ask every guest. First question, hypothetical, snorrie,. You join a new company, or attentions not being great, the sear comes to you and says, i k greg. You're in charge. You need to reduce it. You have 90 days. What would you do? Well, i've sorly given this away already, but everybody knows that a customer strategy, meaning, what should the customer do? And i've seen lots of good examples of different for mats for that out there. It' really an isn't that's what i love about thi show your speaking to many different
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