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CEO Series Ep.3: Daniel Reese - Ep.161
Think Like an Owner
How to Improve Your Customer Service With AI Software
Hospice in particular about 15% of the calls are death calls so hey my loved one passed away and customers are very sensitive to having patients or caregivers rate phone interactions because they're loved one could have just passed away. So from that it's kind of a real world limitation for us where we and most of the time our nurses don't realize that it's not a it's not the call that's bad right? It's not the customer service but some kind of procedural or documentation issue. And so you know they have no way of rating that. What we are doing today is there's a couple of different AI software that monitor VoIP systems now voice over internet protocol that we are
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