Navigating Citizen Development in Software

This chapter explores the roles within citizen development, focusing on the citizen developer, business technologist, and local developer, and their collaboration in fusion teams. It emphasizes the importance of structured training and realistic expectations for individuals transitioning to development roles, while addressing the need for a systematic approach to app development and user experience design. Additionally, the chapter highlights the evolving nature of software-centric businesses and the critical role of medium-sized applications in ensuring organizational efficiency.