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The Importance of Asynchronous Communication
If you were to go survey your company right now and ask them, what is the expected response time on a Slack message versus an email? I'll bet you would get a pretty big distribution where the minimum and maximum are quite spread. So yeah, you're going to have to navigate that whole mess. One way that I've seen people do this is write it down and also make sure the behavior matches the thing that's written down.