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20VC: The Memo: Sequoia's Alfred Lin on Why Chasing GMV Leads To Bad Behaviours, How To Approach Competition and Capital Efficiency & The Core Importance of Understanding the Difference Between Input and Output Metrics

The Twenty Minute VC (20VC): Venture Capital | Startup Funding | The Pitch

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Understanding Metrics for Sustainable Growth

This chapter explores the critical distinction between input and output metrics in business, specifically highlighting the pitfalls of solely chasing Gross Merchandise Volume (GMV). Using DoorDash as a case study, it emphasizes the importance of input metrics for measuring customer retention and operational effectiveness, while also addressing the challenges of human factors in service delivery. The discussion includes strategic insights on market expansion, partnerships, and leadership transitions within a growing company.

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