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The Evolution of Human Resources in the Knowledge Economy
In many organizations, people are treated like robots and it sort of will have a standard process. We neglect completely in the workplace that we trigger each other. It's our peril is that we press each other's buttons in ways we're not aware of. And what I think's interesting is that when you point to these stories is that things change, humans develop and evolve as they live their lives. So nothing's ever static. The workplace is never static.