Season two of scaling your start up is brought to you by our crowd helps you invest early in pr i p o companies alongside professional v cs. Today we're going to cover customers success with two extraordinary entroponors i'm lucky enough to have invested in, Christin wiley and nicobiles. Don't let old software and spread sheets slow you down any more. Up grade to netswe the world's number one cloud business system. Schedule your free product tour right now at net sweet dot com.
Customer success is key to startup success. First, Statusphere CEO Kristen Wiley shares strategies from managing two customer success teams in B2B and B2C. (1:00) Then, find out why customers churn from Techmate COO Nicole Beals, who also shares how Techmate increased their customer retention rate from 70% to 98%. (27:07) To wrap, Jason leads a Q&A covering compensation, productizing customer moments, and more. (40:41)