5min chapter

Being Human cover image

#149 Cynefin at 21 - with Dave Snowden

Being Human

CHAPTER

The Distinction Between Systems Thinking and Complexity Thinking

Stanford University professor says the NHS is struggling to cope with a huge influx of patients. He argues that systems thinking should not be used as an excuse for over-reliance on emergency services. The key difference between complexity and systems thinking is how they start their journeys, he adds.

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