Mark Cuban doesn’t believe in following your passions | ReThinking with Adam Grant
TED Business
00:00
The Psychology of Social Proof
We're effectively the well run dollar store for medications. If you need to pick something up to morrow, or you have a concierge doctor and you're expecting them to deliver it to morrow or the same day, that's not us. And so we try to eat our own dog food. It may take 11 minutes to get your call picked up instead of two minutes. Or we might push you to email rather than sayin ok, just hold on, we'll have a customers service rap. When you're doing im across millions of customers, it adds up very quickly. So when you ask about getting feedback from our employees and friends and whoever, yes, absolutely. But
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