Stripe’s James Dyett on a customer-first approach to sales
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
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Product Innovation - How Do You Guide Your Product Teams?
"We have to keep an incredibly high bar for performance and reliability, even if that means postponing a launch," he says. "The worst thing that could happen to a customer is we don't meet their needs around performance and reliability." Salespeople need to be thinking about not how do we dazzle a user with a product that they've never thought of, but instead zomin to no those mundane everyday challenges", adds the executive.
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