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#61 - Net Promoter Score or Product Market Fit? (Ben Grynol, Chris Jones, Josh Mohrer & Scott Klein)
LEVELS – A Whole New Level
The Imput Metrics Are the Upstream Thing That's Broken
The imput metrics are people would only take, we're going to just use isas like a thought exercise. The input metric in this case was density, driver density in a certain geographic area. And so people only get to the second ride if there's enough density and drivers available where it's a great perience. If you start to meddle with the sort of underlying thing, then it might not still mean the same thing any more. I think for us, what i would like to see us get to is to start to view these metric more is like an early warning system than an actual weather forecast," he says.
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