2min chapter

The Analytics Engineering Podcast cover image

The current state of the AI ecosystem (w/ Julia Schottenstein)

The Analytics Engineering Podcast

CHAPTER

Enhancing Customer Support Through AI Automation

This chapter delves into the implementation of AI in customer support, featuring a bot named Carl tasked with managing and summarizing support requests. It addresses the challenges of automation and aims to balance efficiency with user experience, concluding with a note of gratitude to listeners and an invitation for feedback.

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