2min chapter

Data Radicals cover image

Don’t Say Data Literacy with Wendy Batchelder

Data Radicals

CHAPTER

The Importance of a Delightful Experience

I just really want all of my stakeholders, everyone that's using solutions from my team to have a delightful experience. And very rarely is data and delight used in the same sentence. But that's always my objective. It is not how you measure through stories or how do you measure delight? Yeah. I mean, we certainly have KPIs and OKRs that we use to measure delivery, number of users, return trip, duration and tools,. Things like that give us a sense for how well we're doing in providing these solutions. If it gets quiet and you're not hearing as much, that's one of two things. Either people are happy and so there's not as much complaining or

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