This week, AmSpa founder and CEO, Alex R. Thiersch, JD, speaks with Robin Ntoh, VP of Aesthetics at Nextech, to demystify change management as a practical, everyday leadership tool for med spa owners and managers. This discussion highlights why aesthetic practices often struggle with change, how structured approaches can turn disruption into opportunity, and what simple frameworks leaders can apply right away. Listen in for:

Why change management is essential in aesthetics and how it impacts small practices;
The importance of preparing for staff turnover and protecting business continuity;
How active listening and clear communication can reduce chaos and build trust;
Identifying internal champions to lead change and foster team engagement;
Turning resistance into opportunity through feedback and inclusion;
Common pitfalls in med spa management and how to overcome them with strategic support.

Join the conversation October 3 - 5, 2025 at the Women in Aesthetics Leadership Conference (WALC) as Robin Ntoh, Terri Ross and Amy Lynn Birkenstamm, RN, CANS share their tips and tricks with The People Puzzle: Solving for Culture, Capability and Change. Learn more and register today at experiencewalc.com.

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