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169. Effective Workplace Communication

Empire Building

00:00

How to Communicate With Clients

Sally Kohn: I find that both this is a parenting thing, but with clients as well. Just saying like I can really appreciate how you feel that way will often diffuse the problem. She says conflict is an opportunity to build a relationship and it's not because somebody's good or bad Or right or wrong. "I would bottle and explode instead of just working through simple problems"

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