2min chapter

Wild Hearts cover image

Earn The Right To Exist with Tim Doyle

Wild Hearts

CHAPTER

How Do You Measure Your Customer Experience?

Koala and Teaklitz are obsessive about piping feedback quickly into places that were highly visible. You get a message the night of your delivery the night after your delivery um which is like how would you rate the delivery experience between zero and seven? That pipes directly into slack and everyone in the companies in that channel, so it's a bit of a free for all because if something goes wrong everyone's tagging each other  and abusing each other.

00:00

Get the Snipd
podcast app

Unlock the knowledge in podcasts with the podcast player of the future.
App store bannerPlay store banner

AI-powered
podcast player

Listen to all your favourite podcasts with AI-powered features

Discover
highlights

Listen to the best highlights from the podcasts you love and dive into the full episode

Save any
moment

Hear something you like? Tap your headphones to save it with AI-generated key takeaways

Share
& Export

Send highlights to Twitter, WhatsApp or export them to Notion, Readwise & more

AI-powered
podcast player

Listen to all your favourite podcasts with AI-powered features

Discover
highlights

Listen to the best highlights from the podcasts you love and dive into the full episode