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Earn The Right To Exist with Tim Doyle

Wild Hearts

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How Do You Measure Your Customer Experience?

Koala and Teaklitz are obsessive about piping feedback quickly into places that were highly visible. You get a message the night of your delivery the night after your delivery um which is like how would you rate the delivery experience between zero and seven? That pipes directly into slack and everyone in the companies in that channel, so it's a bit of a free for all because if something goes wrong everyone's tagging each other  and abusing each other.

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