Service Management Leadership - Expertise Is Underrated
Service Management Leadership Podcast
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How to Fix CMDB Problems
Jeffrey T. Fertil: People misunderstand the problems with CMDB and service management organizations. He says people are looking for the wrong type of solution, just like my friend who asked me to come help open this dumpster. "I saw everything as how strong am I to be able to push these levers together," he says.
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