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5min chapter
AI Is Transforming Businesses (with Andrew Ng)
Azeem Azhar's Exponential View
Automation in Contact Centers
This chapter explores how AI is disrupting contact centers through automation, specifically in customer service tasks like identifying refund requests. It also emphasizes the importance of continuous learning and improvement in organizations and highlights the advancements in AI technology.
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Listen to the best highlights from the podcasts you love and dive into the full episode