Automation in Contact Centers

Artificial Intelligence is on every business leader’s agenda. How do we make sense of the fast-moving new developments in AI over the past year? Azeem Azhar returns to bring clarity to leaders who face a complicated information landscape.

Organizations across the world have been grappling with the opportunities and challenges of generative AI. This week, Azeem joins AI pioneer and entrepreneur Andrew Ng to discuss the intricacies of this moment and debate whether we’re at an inflection point in the AI revolution.

They consider:

• What have organizations learned about AI, and what common mistakes have they made implementing it?
• What does it mean to be at an inflection point in the AI revolution?
• How can regulation support the development of AI?

@azeem
@AndrewYNg

Further resources:

• Andrew Ng: How to Be an Innovator (MIT Technology Review, 2023)
• An Update on the Latest Research on Generative AI and Work (Exponential View, 2023)
• Creating an AI-First Business, with Andrew Ng (Exponential View Podcast, 2019)