How AI is Disrupting Hotels—And Why Small Operators Have the Advantage | Ari Smith E18
The Hotel Investor Playbook
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AI in Luxury Hospitality: Balancing Tech and Touch
This chapter explores the profound impact of artificial intelligence on the luxury hospitality sector, particularly in boutique hotel investing. It discusses how AI enhances guest experiences through hyper-personalization while stressing the importance of maintaining human interactions as a luxury element. The conversation highlights the competitive edge small hotels have over larger chains by leveraging technology in ways that enhance unique, personalized guest experiences.
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