Timothy Stanley: I had a meeting with the CMO at a client that I lost them. It was going horribly to the point that he basically got up to leave the room. And Michael actually grabbed him, which I think was largely... This was from an emotional intelligence and listening and understanding what was happening.
On the one hand, analysts generally know and accept that part of their responsibility is to not only conduct analyses, but to effectively communicate the results of those analyses to their stakeholders. On the other hand, "communication" can feel like a pretty squishy and nebulous skill. On this episode, Michael, Moe, and Tim tackled that nebulosity (side note: using obscure words is generally not an effective communication tactic). For complete show notes, including links to items mentioned in this episode and a transcript of the show, visit the show page.