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16. Holding people accountable (and making them love you for it)

The ONE Thing

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The Importance of Listening to Your Employees

"We watch behavior. We don't intervene, right? And then what happens after we watch and don't intervene for a while, we lash out," he says. "And I'm not mad and it's not the end of the world... But before it becomes a problem, I want to put it on your radar."

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