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845: The Surprising Power of Shutting Up with Dan Lyons

How to Be Awesome at Your Job

CHAPTER

Car Salesman - Four Seconds of Pause Makes People Unhappy

Dan O'Brien: Four seconds of pause makes people uncomfortable. But is it sometimes the right answer to go ahead and have them feel uncomfortable in that pause? He says one negotiator would practice on car salesman, because she felt like they were fair game. 'I think social media is creating mental illness at a societal level,' he adds.

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