In this episode of the HR Leaders Podcast, we sit down with Eric Mosley, Founder, CEO, and Board Member at Workhuman to discuss how AI and recognition are reshaping the workplace. Eric reveals how companies can unlock hidden talent and reduce bias by combining AI with the human data hidden inside recognition moments.
He explains why 80–90% of AI projects fail, not because of the technology, but because companies lack meaningful data to train their systems. Recognition, he says, provides a treasure trove of insight into real performance, collaboration, and potential.
From the emotional power of gratitude to the measurable ROI of recognition, Eric paints a vision of the future where AI doesn’t replace humanity, it amplifies it.
🎓 In this episode, Eric discusses:
- How recognition data fuels smarter, fairer AI
- Why 80–90% of AI projects fail, and how to fix it
- The emotional and financial ROI of gratitude at work
- How AI can help uncover hidden talent and reduce bias
- Real examples of recognition improving retention and engagement
🙏 Thanks you to our series partner - Workhuman
Discover how to Build Human-Centred Workplaces which Thrive! → https://www.workhuman.com/resources/reports-guides/the-human-centred-workplace-building-organisational-cultures-that-thrive-emea/
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