The five step intentionality o communication method. When the people start using that, it really transformed them, transform their lives. So this is a process that you can use in any situation when an incident occurs and potentially causes some conflict. It's incredible what will happen if you go through these steps,. There won't be conflict, people won't get defensive and they'll actually listen to each other. And so just lets the person in about what's what we're going to go into.

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