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Episode 084 - Customer Success using AI and ML with Alyssa Lee
AWS Developers Podcast
The Importance of Observability in Customer Success
AIML is a new set of technologies. People don't know like what it's capable of and it's what can you expect from AIML. I think one thing that I remind people is the word "intelligent" doesn't scare people so much as free thinking. There's bounds to everything that we're developing, but there's also no limit on how good they can be. We still have a fair amount that are still migrating to the cloud. It's really neat when you start to see customers realize the value of that when they migrated from on-prem into what we're doing. The customer success role and the breadth in which you have to kind of like prioritize within
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